RETURN AND EXCHANGE OF GOODS

  • The return and exchange of goods is carried out in accordance with the current legal acts of the Republic of Lithuania.
  • Goods whose shape, color, size, model or completeness did not suit the Buyer (except for the exceptions provided for in the legal acts of the Republic of Lithuania) are exchanged for an analogous good within 14 calendar days from the date of sale, or, if the Seller does not have a suitable good for replacement, the Buyer may return the Good to the Seller at his own expense and recover the money paid for the Goods (money for the delivery of the Goods will not be refunded). The Goods are exchanged or returned to the addresses specified in the contacts.
  • If the Buyer withdraws from the contract of sale of the Goods in accordance with clause 3.3 of the Purchase Rules, the Seller must, within fifteen days of the receipt of a written notification that the Buyer withdraws from the contract, take back the Goods and return the money paid for them to the Buyer. In the event of a dispute regarding changes in the appearance of the Goods or damage (clause 3.4 of the Purchase Rules), the Seller shall apply to the State Non-Food Products Inspectorate under the Ministry of Economy and submit the Goods for examination. The costs of the examination shall be paid by the guilty party.
  • The Buyer ensures that the returned/exchanged Goods have not been used, are not damaged and have not lost their commercial appearance. Changes to the appearance of the Goods or their packaging that were necessary to inspect the Goods cannot be considered as substantial changes to the appearance of the Goods.
  • If the Buyer is delivered Goods of inadequate quality and the defects of the Goods have not been discussed with the Buyer beforehand, the Seller or his authorized person shall exchange or return the Goods at his own expense. If the Goods are not exchanged but returned at the Buyer's request, the Seller shall refund to the Buyer the amount paid for the Goods and the costs of delivery of the Goods.
  • The Goods are returned in the original packaging (with the Product description and/or instructions for use, if provided with the Product). When returning, it is necessary to provide the original documents confirming the purchase of the Goods (invoice) and a completed Goods return form.
  • When returning the Goods, the Buyer is responsible for the packaging and assembly of the Goods. If the Goods are not assembled or properly packaged, the Seller will not accept the returned Goods.

Updated 2026.01.05

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