frequently asked questions
Based on the Government of the Republic of Lithuania Resolution No. 697 of 11 June 2001 "On the Approval of the Retail Trade Rules", Section 17, Item 17.12 (Pearls, precious stones, precious metals and articles thereof, except imitation jewellery (codes according to the Combined Nomenclature -7101 -7116, 7118), as follows:
The consumer's request to replace the purchased product of suitable quality with similar products or to refund the money paid under the conditions specified in Article 6.362 of the Civil Code may be satisfied only if, when the seller agrees.
However, I always look for a compromise to meet the expectations of both sides.
Based on the Government of the Republic of Lithuania Resolution No. 697 of 11 June 2001 "On the Approval of the Retail Trade Rules", Section 17, Item 17.23 (works of art, collectors' items and antiques (codes according to the Combined Nomenclature -9701-9706), provisions:
The consumer's demand to replace the purchased goods of suitable quality with similar goods or to refund the money paid under the conditions specified in Article 6.362 of the Civil Code may be satisfied only if the seller agrees.
However, I always look for a compromise to meet the expectations of both sides.
Yes.
All jewelry with porcelain is marked with the LPR and the author's responsibility mark.
It is the responsibility mark that helps identify who is responsible for the quality of the jewelry.
All jewelry with porcelain uses precious metals (silver Ag 925, gold-plated silver Ag 925, gold 14 K 585).
In Lithuania, the fineness and assay of precious metals is defined by law, and product quality supervision and testing, based on this law, is carried out by the Lithuanian Assay Office.
All jewelry is extremely lightweight.
Earrings weigh from 1 g to 10 g
Necklaces with porcelain pendants weigh up to 10 g
Necklaces (chokers, cabochons, etc.) weighing up to 30 g (max.)
Jewelry with porcelain details is safe and durable for everyday wear.
Many jewelry designs are designed to make it difficult to break a porcelain miniature.
Nevertheless, it is recommended to remove all jewelry before going to bed, taking a shower, or swimming in a body of water.
Because like any piece of jewelry, jewelry with porcelain miniatures should be worn responsibly.
Yes.
All jewelry with porcelain is resistant to contact with water.
However, water damages additional jewelry details.
Therefore, handmade jewelry must be worn responsibly.
100% natural porcelain is used, which is ideal for creating jewelry (worn on the body).
All glazes used to coat the surfaces of jewelry are non-toxic, lead-free and do not contain any
hazardous substances that should be indicated in accordance with the provisions on hazardous substances
concentration level of substances.
Important
Glazes containing lead are not used in the production of tableware, jewelry, or other household items.
All porcelain jewelry is packaged in branded black boxes.
Boxes:
Made of smooth decorative cardboard that is not covered with plastic film;
Ecological. Such paper is environmentally friendly and naturally decomposes in nature;
In the box, each piece of jewelry is displayed on a black, smooth-surfaced velour insert.
When making an individual order, after clarifying all the client's needs and paying him a 50% advance payment of the agreed price, the order is completed within 2-3 weeks.
Products whose size, length, or other physical characteristics are changed at the customer's request are non-returnable.
For individual orders, please contact:
By phone +370 600 04980
By email: info@ramunesnameile.lt
Also, if you want to consult in person, you can always visit the „RAMUNĖS nameilė” studio at the address: Vilniaus St. 134, Šiauliai.
Upon arrival, you will be able to not only receive professional advice, but also view the works.
The finished piece of jewelry is packaged in a jewelry box or velvet pouch.
Payment for individual orders:
– By bank transfer
– In cash
– Bank payment card.
NOTE: In all cases, a document confirming payment is issued.
The most reliable ways to determine your ring size are:
Visit the RAMUNĖS nameilė studio and I will answer all your questions.
Go to a jewelry store and ask a consultant for help.
Measure yourself.
How to do it?
The solution is possible and really simple, here is a tip on how to do it:
You will need:
rulers;
thread or thin cords. Important: the thread should be inelastic;
scissors;
marker.
Progress:
Wrap the thread around your finger so that it does not pinch the skin.
Mark the intersection point of the ends with a marker.
Lift the resulting "ring" slightly to the widest part of the finger - at the joint.
Important! The real ring should slide easily over the knuckle area.
The right ring size is when the ring is easy enough to put on and difficult enough to take off. Therefore, the most important place to measure the finger on which you will wear the ring is the knuckle.
Take a ruler and measure the length of the thread.
Important! Measure to the nearest half millimeter.
To calculate the diameter of the ring, divide the resulting thread length by 3.14.
Here's an example: You got 53 mm. (or 5 cm and 3 mm)
53mm : 3.14 = 16.8mm
Your ring size is 16.5
If the size of the jewelry (ring, chain, etc.)
An item that is unsuitable, unworn and in good condition can be exchanged for another item.
Handmade ceramic items can be cleaned with a damp cloth, washed by hand or even in the dishwasher*.
* It is not recommended to wash products decorated with precious metals in the dishwasher.
Hand washing
When washing dishes by hand, do not use rough sponges or abrasive cleaners. I recommend washing dishes with lukewarm water, as hot water can cause dishes to lose their shine and start to darken. Most dirt can be removed with warm water and a natural dishwashing detergent.
Dishwasher
Although handmade ceramic tableware is just as durable and long-lasting as factory-made tableware, there are several reasons why it is not recommended or advisable to wash handmade products in the dishwasher.
Because precious metal (gold and platinum) lusters are used to decorate both dishes and other ceramic items. These precious metals are affected by detergents used in dishwashers:
* loses shine;
* scratched;
* and finally, if you still decide to wash a decorated dish in the dishwasher, the precious metal decoration will fade.
All products will arrive in black branded boxes.
Also, each ceramic piece is placed in a box after first wrapping it in tissue paper.
Tissue paper not only gives the product packaging a sense of completeness, but also performs a protective function.
If the ceramic item is intended as a gift, you will not need to worry about packaging it.
Transport packaging
All products are packaged in cardboard or corrugated cardboard boxes for transportation.
Detailed information about product packaging:
When packing larger items, special flexible packaging paper for transportation is used, and if necessary, soft paper chips. The chips are used to fill the empty spaces in the box, thus ensuring a stable base so that the ceramic item is as protected as possible, does not break during transportation, and reaches the customer safely.
Packaged products are placed in a cardboard box for transportation.
Sustainable
As you know, cardboard is used to produce various packaging. Because it is one of the most popular materials not only because of its aesthetic appearance, but also because of its functionality, and most importantly because of its environmental friendliness. Cardboard decomposes quickly in the environment, so cardboard packaging is perfect for secondary use.
All boxes used are FSC® certified
For more information, please visit: www.fsc.org
Yes.
Shipping costs throughout the EU start at 15 EUR (checked after placing the order).
Delivery times are about 1-2 weeks.
Shipping outside the EU and USA is calculated upon request.
