PURCHASE RULES

Rules for buying and selling goods in the online store "www.ramunesnameile.lt":

1. General provisions

1.1 These rules of purchase and sale in the online shop www.ramunesnameile.lt (hereinafter – the Shop), hereinafter referred to as the Rules, set out the mutual rights, obligations and liability of the Buyer (hereinafter – the Buyer) and the Seller when the Buyer purchases goods (hereinafter – the Goods) in the Shop.
1.2 The Seller: Ramunė Burškaitienė, operating under individual activity certificate No. 652945, trading under the trade mark "RAMUNĖS nameilė". Business and correspondence address: Vilniaus g. 134, 76296 Šiauliai, Lithuania. Telephone: +370 600 04980. E-mail: info@ramunesnameile.lt. Complaints may be submitted to the same address or e-mail address.
1.3 The Goods are sold and delivered in the Republic of Lithuania, in other European Union Member States, and also in Norway and Switzerland. The available delivery methods and their prices are shown at checkout, before the order is confirmed.
1.4 The Shop may be used by natural and legal persons who, under the applicable legal acts, are entitled to enter into contracts of purchase and sale.

2. The moment of conclusion of the purchase and sale agreement

2.1 The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, having created the shopping cart, specified the delivery method and other data required for the order, chosen the payment method and confirmed that they have read and agree to these Rules, clicks the "Order" button.
2.2 Each contract concluded between the Buyer and the Seller is stored in the Seller's database.

3. Buyer's rights

3.1 The Buyer has the right to purchase Goods in the Shop in accordance with these Rules and the legal acts of the Republic of Lithuania.
3.2 The Buyer can purchase Goods in the Store at any time of the day.
3.3 The Buyer has the right to withdraw from the contract of purchase and sale of the Goods within 14 days without giving any reason. The period is counted from the day on which the Buyer, or a person indicated by the Buyer other than the carrier, receives the Goods. If Goods ordered together are delivered separately, the period is counted from the day the last item is received.
3.4 Notice of withdrawal shall be given by a clear statement or by completing the model withdrawal form. The notice shall be sent by e-mail to info@ramunesnameile.lt. Please state the invoice number in the notice.
3.5 The right of withdrawal does not apply to Goods made to the Buyer's individual specification or to Goods clearly personalised for the Buyer. For every such item this is stated separately, on the page of that item.
3.6 The Buyer is liable only for the diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. The signature box is part of the Goods and not shipping packaging, and its diminished value is therefore assessed together with the Goods. Damage to the shipping packaging is not treated as diminished value. Further details: Returns and exchanges.
3.7 The Buyer has the other rights provided for in these Rules and in the legal acts of the Republic of Lithuania.

4. Buyer's responsibilities

4.1 When placing an order the Buyer undertakes to provide the correct details necessary to fulfil the order: name, surname, delivery address, e-mail address and telephone number. If the Buyer notices an error, the Buyer shall inform the Seller without delay.
4.2 Customer accounts are not created in the Shop. Orders are placed as a guest, and the order details together with all mandatory information are sent to the Buyer by e-mail.

4.3 The Buyer must pay for the Goods, accept or collect the ordered Goods in accordance with the procedure established by these Rules.
4.4 If the parcel is received in damaged packaging, if it contains Goods that were not ordered, an incorrect quantity, an incomplete set, or if there is any other material discrepancy in the order, please inform the Seller immediately by e-mail and attach photographs of the damaged parcel or Goods. Photographs provided promptly help to resolve the matter more quickly; however, failure to provide them does not limit the Buyer's rights under the legal acts of the Republic of Lithuania.
4.5 The Buyer must comply with other requirements set out in the Rules and legal acts of the Republic of Lithuania.

5. Seller's rights

5.1 The Seller has the right to receive the identifying information provided by the Buyer when placing an order. The Buyer's personal data are used solely for the purposes of concluding and performing the contract, and for direct marketing purposes only with the Buyer's separate consent. The processing of personal data is described in the Privacy Policy.
5.2 The Seller has the right to restrict or suspend the Buyer's ability to use the Shop if the Buyer harms or attempts to harm the operation or stability of the Shop.
5.3 The Seller has the right to temporarily or permanently terminate the Store's operations without prior notice to the Buyer, but this does not relieve the Seller from the responsibility to fulfill already concluded purchase and sale agreements.

5.4 The Seller has the right to unilaterally, without separate notice, change the prices of the Goods, change the delivery prices of the Goods, change the list of Goods, announce or terminate promotions, change the terms of promotions. All such changes are valid from the moment of their implementation, but cannot be applied to already concluded purchase and sale contracts.
5.5 The Seller reserves the right to edit, change or supplement the Rules at any time, taking into account the requirements established by the legal acts of the Republic of Lithuania.
5.6 The Seller has other rights provided for in the Rules and legal acts of the Republic of Lithuania.

6. Seller's responsibilities

6.1 The Seller undertakes to provide the Buyer with the opportunity to properly use the services provided by the Store under the conditions set out in the Rules.
6.2 If the Buyer requests that the Goods be delivered, the Seller must deliver the Goods ordered by the Buyer to the address specified by him/her under the conditions specified in Section 8 of the Rules.
6.3 Where, due to significant circumstances, the Seller is unable to supply or deliver the ordered Goods, the Seller undertakes to offer the Buyer an equivalent item or an item of similar characteristics; if the Buyer declines to accept the equivalent or similar item, the Seller shall refund the sums paid by the Buyer without undue delay and in any event no later than within 14 days. In such a case the Seller is released from liability for the failure to supply or deliver the Goods.
6.4 The Seller must comply with other requirements set out in the Rules or legal acts of the Republic of Lithuania.

7. Prices of goods, payment methods and terms

7.1 The prices of goods in the Store and in the formed order are indicated in euros.
7.2 Product prices and discounts are valid as long as they are displayed in the Store.
7.3 It is indicated with each item whether it is made to individual order. The order is put into production once the payment has been credited to the Seller's account. If payment is not received within 3 working days of the order being placed, the Seller has the right to cancel the order, having informed the Buyer.

7.4 Payments are processed through NEO Finance, AB (“Neopay”) payment platform: when a bank is selected, the Buyer is redirected to their own online banking, and payment can also be made by payment card, Apple Pay or Google Pay. Payments are made in euros.
7.5 Once an order has been placed, an order confirmation is sent to the e-mail address provided by the Buyer. It states the order number, the Goods ordered, their quantity and price, the total amount payable and the delivery method. This confirmation constitutes confirmation of the concluded contract on a durable medium and should therefore be kept.

8. Delivery of goods

8.1 The Goods are delivered to the address given by the Buyer or to a parcel locker chosen by the Buyer in the Republic of Lithuania, in other European Union Member States, and also in Norway and Switzerland. Shipping costs are calculated at checkout and shown before the order is confirmed.
8.2 The Seller delivers the Goods within the period stated with the Goods. The usual delivery time within the Republic of Lithuania is 3 to 5 working days. Delivery to other European Union countries usually takes 5 to 7 working days. These periods are estimates and are counted from the moment the parcel is handed over to the carrier. Goods made to individual order are produced and dispatched no later than 14 working days from receipt of payment, unless stated otherwise with the Goods. In all cases the Goods are delivered no later than 30 days from the conclusion of the contract, unless otherwise agreed with the Buyer.
8.3 If the Seller is unable to deliver the Goods within the stated period, the Seller shall inform the Buyer without delay and state the reasons. The Buyer has the right to set an additional reasonable period and, if the Seller fails to meet it, to terminate the contract unilaterally. Upon termination, the Seller shall refund all sums paid by the Buyer without delay.
8.4 The Seller is released from liability for failure to meet delivery deadlines where the Goods are not delivered, or are delivered late, through the fault of the Buyer or due to circumstances attributable to the Buyer.
8.5 Norway and Switzerland are outside the customs territory of the European Union. Shipments to these countries are checked by customs, so delivery may take longer than stated in clause 8.2. When collecting the parcel, the Buyer additionally pays the import value added tax applicable in the country of destination and the carrier's handling fee. These charges are not included in the price shown in the Shop and are borne by the Buyer.

9. Product quality guarantee

9.1 The main characteristics of each item and the particulars of its use are set out in the description of the item.
9.2 The Goods are covered by the guarantee provided by law. The Seller is liable to the consumer for any lack of conformity of the Goods existing at the time of delivery and becoming apparent no later than two years from delivery (Article 6.364 of the Civil Code). No additional commercial guarantee is provided.
9.3 The period of the guarantee provided by law is counted from the day the Goods are delivered to the Buyer.
9.4 If the Goods do not conform to the quality requirements, the Buyer has the right to choose whether to request repair or replacement of the Goods. The Buyer also has the right to request a proportionate reduction of the price or to terminate the contract unilaterally, under the conditions laid down in Articles 6.364¹ and 6.364³ of the Civil Code.
9.5 Where the Goods have been repaired or replaced, the Seller's period of liability may be extended in accordance with paragraph 3 of Article 6.364 of the Civil Code.

9.6 The Seller is not liable for defects in the Goods arising because the Buyer stored or used the Goods contrary to the instructions given in the description of the item. This provision does not limit the guarantee provided by law.
9.7 The Seller is not liable for differences between the colour, shape or other parameters of the Goods as shown in the Shop and their actual appearance, where such differences are caused by the characteristics of the Buyer's display.
9.8 The ceramic and porcelain works sold in the Shop are handmade, and their shape, ornamentation, shades and the intensity of those shades may therefore differ from the example shown in the Shop. This is a characteristic of a handmade work, not a defect. The photographs shown in the Shop are of a general informative nature. This provision does not limit the Buyer's rights if the Goods are of unsatisfactory quality.

10. Return and exchange of goods

10.1 Returns and exchanges are carried out in accordance with the applicable legal acts of the Republic of Lithuania. The full procedure is described on the page Returns and exchanges.
10.2 The Buyer has the right to withdraw from the distance contract within 14 days from the day the Goods are received, without giving any reason. The time limit and the procedure for giving notice are set out in clauses 3.3 and 3.4 of these Rules.
10.3 The Goods shall be dispatched or delivered to the Seller within 14 days from the day the notice of withdrawal from the contract was given. The direct costs of returning the Goods are borne by the Buyer. When Goods are returned from Norway or Switzerland, the Buyer bears both the shipping costs and the costs of the customs procedures. The procedure is described on the page Returns and exchanges.

10.4 The refund shall be made no later than 14 days from the day the Seller received the Buyer's notice of withdrawal. The price of the Goods and the delivery costs paid by the Buyer are refunded. If the Buyer chose a delivery method more expensive than the cheapest standard method offered by the Seller, the difference in price is not refunded.
10.5 The refund may be withheld until the Goods are returned to the Seller or until the Buyer provides evidence that the Goods have been dispatched, whichever occurs first. The refund is made using the same means of payment as was used for the purchase, unless otherwise agreed.
10.6 The Goods may be examined, tried on and assessed in the same way as would be done in a shop. The Buyer is liable only for the diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
10.7 The signature box is part of the Goods and not shipping packaging, and is therefore returned together with the Goods. Damage to the shipping packaging is not treated as diminished value. The value of the signature box and its effect on the amount refunded are stated on the page Returns and exchanges.

10.8 If Goods of unsatisfactory quality are delivered to the Buyer and their defects were not agreed with the Buyer in advance, the Seller carries out the exchange or return at the Seller's own expense. In such a case both the price of the Goods and the delivery costs are refunded.
10.9 The right of withdrawal does not apply to the Goods specified in clause 3.5 of these Rules.
10.10 Goods purchased at the Seller's studio are subject to the provisions of Article 6.362 of the Civil Code and of the Retail Trade Rules, as described on the page Returns and exchanges.

11. Responsibility

11.1 The Buyer is responsible for the accuracy of the details provided when placing an order. The Seller is not liable for consequences arising from the Buyer providing incorrect or inaccurate details.
11.2 If the Buyer accesses any other websites or sites through links in the Store, the Seller is not responsible for the information contained in those websites or sites and the activities carried out on them.
11.3 The Seller is exempted from any liability in cases where losses arise due to the Buyer not having read these Rules, despite having been given such an opportunity, despite disregarding the Seller's recommendations and his obligations.
11.4 In the event of damage, the party at fault shall compensate the other party for the losses incurred in accordance with the procedure established by the legal acts of the Republic of Lithuania.

12. Final provisions

12.1 These Rules are governed by the law of the Republic of Lithuania.
12.2 All disagreements arising between the Buyer and the Seller in connection with these Rules or the performance of the contract of purchase and sale shall first be settled by negotiation.

13. Complaints and out-of-court dispute resolution

13.1 A complaint may be submitted by e-mail to info@ramunesnameile.lt or to the address Vilniaus g. 134, 76296 Šiauliai, Lithuania. The Seller shall examine the complaint and provide a reply no later than 14 days from the day the complaint is received.
13.2 If the Seller's reply does not satisfy the Buyer, or if no reply is given, a Buyer who is a consumer has the right to apply to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, Lithuania, tarnyba@vvtat.lt, vvtat.lrv.lt) or to its regional divisions. An application may be submitted in writing, by e-mail or through the electronic government gateway.
13.3 If the dispute cannot be resolved out of court, disputes shall be settled in accordance with the procedure established by the legal acts of the Republic of Lithuania.

Updated 2026-08-07